Return and Refunds

ALL SALES ARE FINAL

Our products are custom printed only after they are ordered.  As a rule, except for damaged or defective items, we do not accept returns, offer refunds, or exchanges.

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.  

You can reach our support staff by using our contact page or sending your email to support@topdogstuff.com.

 CAN I CANCEL OR CHANGE MY ORDER?

 We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

 Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived.  Any problems with your order must be submitted within 21 days of delivery.

Please include a photo of the item that is damaged or defective.  We'll arrange for a replacement item to be sent to you as soon as possible usually within 14 days.

Please do not return items to us without authorization from our support first.

Shipping and insurance is non-refundable.

 MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

 It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review.